The most important tips for successful property management

When renting an apartment, you face many challenges such as how to attract quality guests, how to maintain the quality and price of accommodation, how to achieve guest satisfaction, how to comply with all laws and regulations, etc. Read our tips that will allow you to become successful in renting your accommodations which will result in apartments full of guests who will be happy to come back and recommend you to others.

1. Be competitive and follow trends

There is more and more accommodation for rent on our market. This means that there is an increased supply, and with it, the price also decreases. In addition, the competition is increasingly demanding, and the owners of apartments and holiday homes invest more and more in the quality of accommodation, renovate them, arrange them stylishly, build swimming pools, and so on. Accordingly, you should also think about how to be competitive. You can achieve this in two ways: by reducing the prices if they are unrealistically high, and by always investing part of the rental income in the renovation and improvement of your accommodation. In this way, you will remain competitive in the long term. In addition, it is very important to follow the trends in the tourist accommodation rental market. So, for example, you can look at the offers of successful renters in your city and see what they all include in their offers and what their reviews are like. Then you too can apply some of their services and methods to improve your quality.

2.  Make sure your guests are satisfied

A satisfied guest will recommend you to others and bring you, new guests, leave you a good review and rating, and maybe even give you extra money as a kind of tip and reward because he was satisfied with the service. That’s why you always take care to do everything you can to make the guests in your apartments happy. Don’t hesitate to do them a small favor (for free if necessary): take them to the airport, take them to the beach, show them local sights, restaurants, and so on. Also, of course, the impeccable cleanliness of the apartments and rooms you rent is very important. Do not be superficial and careless in arranging and cleaning the apartment. Do everything to make the guests in your apartments feel satisfied, happy, and welcome. It is true that every host attracts the kind of guests he deserves.

3. Do business legally

If you want to be a successful apartment renter, you will not achieve this if you rent apartments illegally. The penalties for illegally renting an apartment are many times higher than the potential profit, and it is definitely not worth it.

If you want to find out what services we offer for renters, feel free to contact us for a free consultation at info@rentalsdubrovnik.com

How to encourage guests to leave a positive review?

There are many ways to ask for a guest review, whether it’s a formal automated message or an indirect verbal note at check-out, in any case, the point is to encourage your satisfied guests to leave positive reviews for your apartment. Read the following ways to encourage them to do so.

1. Create a personal approach
Asking for reviews usually seems like an automated message, but try to take the time to send personalized messages as well. Many people today lack that personal touch when using someone’s services. They will feel like you really care about their feedback and their suggestions to improve the service of the apartment.

2. Educate guests on how to leave a review
We’ve been inundated with ratings and reviews in the apartment rental industry for years, so it’s easy to forget that not everyone is in the habit of writing reviews. When asking a guest to review your apartment, be sure to tell them exactly where to click to write a review in the first place. You can write the steps on paper and print them out with an interesting illustration and stick the paper on the wall of the room in the apartment.

3. Use quick reminders
Take the opportunity to encourage a guest to leave a review when they are satisfied with your hospitality and approachability. When a guest asks you to bring something to the apartment, you can leave a card, i.e. a reminder to leave a review for the apartment on the product that requested you.

Over time, positive reviews can contribute, in addition to an increase in occupancy, to an increase in price compared to the market, so it pays to step out of your comfort zone and ask a satisfied guest indirectly for a review.